Reference

yotogel Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile device in Jakarta, or select DANA, OVO, GoPay or QRIS.

Account clarityWallet recordsCookie choicesAccess depends on local law
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CONTACT PATHS

Ask About Your Privacy Policy Rights

A clear contact path matters when you want to understand an account record or correct a detail. Use the support route available inside your account and describe the request in plain English, especially if it concerns a wallet receipt, device sign-in or phone verification. We may ask for account details so we can confirm that the request comes from you.

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Account request

Ask us to access, correct or clarify personal details linked with your account. Include the phone detail used at account creation so we can locate the right record.

Wallet record

For DANA, OVO, GoPay or QRIS questions, send the transaction reference and date shown in your account. We use those details to trace status without requesting your wallet password.

Security concern

If a sign-in or phone verification looks unfamiliar, contact us through the account support path promptly. We can review the event, protect access and explain which data was checked.

HANDLING DETAILS

What We Do With Your Account Data

Privacy work is part of the account flow, not a separate promise hidden from you. We record only the details needed to provide access, verify activity, respond to a request and reconcile…

Account creation

When you open an account, we use the submitted contact detail and phone verification result to create a sign-in record. This helps us separate your access history from another account.

Device signals

A mobile or browser session can provide device and connection signals when you sign in. We use them to recognise unusual access and investigate a security question without reading unrelated device content.

Cookies

Cookies can keep a session active and remember settings selected in your browser. You can manage or clear them through browser controls, although clearing session cookies may require another sign-in.

Payment matching

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, we retain references needed to match a receipt with the correct account and resolve a status question.

Retention

We keep records only for the period needed for the stated account, security, support or legal purpose. When that period ends, records are removed, anonymised or securely restricted.

Change requests

You can ask us to correct eligible details or explain a record through the account support path. We may verify your identity first, then confirm the action or explain any legal reason it cannot be completed.

Privacy Policy Questions For yotogel

These answers address the searches we hear most often about the yotogel Privacy Policy. They cover account data, cookies, device checks, wallet references and requests for access or correction, while the full policy above remains the controlling page for your account.

It covers account details, phone verification, sign-in and device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use the verification result to confirm the contact detail attached to your account, reduce mistaken access and investigate security questions. We do not treat the verification result as permission to read unrelated phone content.

Yes. It explains device and browser signals collected when you sign in from mobile, including how those signals help identify unusual access and how you can ask about a recorded sign-in event.

We retain transaction references, dates and status details needed to match an account action or answer a receipt question. We do not ask for your DANA or QRIS wallet password through our support path.

You can contact us through the account support route and request access to, or correction of, eligible records. We may first confirm your identity using the account contact detail and phone verification history.

Retention depends on the purpose for collection, account security needs and applicable legal duties. When a record is no longer needed, we remove it, anonymise it or restrict access according to our process.

The page is available through our privacy link, while account access and related data processing depends on local law. If you are unsure about eligibility, contact support before opening an account.

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